Planet Silver Privacy Policy

Planet Silver Privacy Policy

What This Privacy Policy Covers This privacy policy covers the use of the web site located at and the services provided by Planet Silver, including how Planet Silver treats personal information that Planet Silver collects and receives. Pursuant to Planet Silver's Terms of Use, you must be 18 years and older to use this site or have permission from a legal guardian. Therefore, this policy makes no provision for individuals under 18 years old. This policy does not apply to the practices of third parties that Planet Silver does not own or control, or individuals that Planet Silver does not employ or manage. Effective Date: 11/05/2009



Planet Silver is an independent silver jewelry wholesaler whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices. If you have questions or concerns regarding the statement, you should first contact Planet Silver's support department at


Information Collection and How it is Used

General Information:

  • Planet Silver will not sell or disclose your name or email address to third parties without your explicit consent, except as specified in this privacy policy.
  • Your username, Planet Silver ID or alias is only visible to Planet Silver emplyees.
  • Planet Silver collects personal information when you register to use Planet Silver services. At registration you are asked for your email address, contact details (address, phone number, company name), billing and shipping address.
  • Planet Silver automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. This data is only used in the aggregate.
  • Planet Silver uses information for the following general purposes: billing, identification and authentication, services improvement, contact, research, and anonymous reporting. IP addresses are automatically reported by your browser each time you view a web page. Your IP address is stored in Planet Silver's user registration databases when you register with Planet Silver. IP addresses may be used for various research purposes.


Service-related Announcements


Planet Silver will send you a welcome/confirmation email when you sign up for Planet Silver's services. Receipt of this email is required for using Planet Silver's services.

Planet Silver will send you service-related announcements on rare occasions when it is necessary to do so.

You may not opt-out of service-related communications, which are not promotional in nature.


Administrative Messages


Planet Silver may periodically email you with administrative messages. Planet Silver will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your information may be combined with information Planet Silver collects from other companies and used to improve and personalize services, content and advertising.


Newsletter Emails


Planet Silver offers subscriptions to Planet Silver email newsletters. To opt-in, Planet Silver will use your email address. This email address will only be used for this feature. You may change your subscription or unsubscribe at anytime by option out the Newletter checkbox in your profile.


Please note that if you do not wish to receive administrative messages from us, those notices will still govern your use of the Planet Silver website and service, and you are responsible for reviewing such notices for changes.




A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject all cookies, you will not be able to use Planet Silver products or services that require you to "sign in," and you may not be able to take full advantage of the Planet Silver service. Planet Silver uses its own cookies for a number of purposes, including to: Access your information when you "sign in"; keep track of preferences you specify while you are using Planet Silver's services; estimate and report Planet Silver's total audience size and traffic; conduct research to improve Planet Silver's content and services. Planet Silver cookies do not collect personal information, and Planet Silver does not combine information collected through cookies with other personal information to tell us who you are or what your username or email address is.




The web site is develped with the use of JavaScript for Ajax programming. You can configure your browser to accept allow JavaScript. Please make sure that JavaScript is allowed, otherwise you will not be able to interact with the web site.


Tracking Technologies


We employ a software technology called Opentracker, that help us better manage content on our site by informing us what content is effective. The use of cookies by our third party tracking partners is not covered by our privacy statement. We do not have access or control over these cookies. Our partners use session ID cookies to support our site functionality such as web analytics reporting.


Information Sharing and Disclosure


Planet Silver may be required to disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Planet Silver Terms of Use. Planet Silver may disclose personally identifiable information to parties in compliance with Planet Silver's Copyright and Intellectual Property Policy, as Planet Silver in Planet Silver's sole discretion believes necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, Planet Silver may disclose name, street address, city, state, zip code, country, phone number, email address and company name. Planet Silver may share aggregated demographic information with business partners.

Planet Silver employs other companies and people to perform tasks on our behalf and needs to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service.

Planet Silver will not rent, sell, or share personal information about you with nonaffiliated parties except as specified in this Privacy Policy to provide products or services you have requested or when Planet Silver has your permission. It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud violations of Planet Silver's Terms of Use, as specified in this Privacy Policy or as otherwise required by law. In some cases, Planet Silver may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Planet Silver will transfer information about you if Planet Silver is acquired by or merged with another company. In this event, Planet Silver will notify you by email or by putting a prominent notice on the Planet Silver web site before information about you is transferred and becomes subject to a different privacy policy.

Without limiting the above, in an effort to respect your privacy and Planet Silver's ability to keep the community free from bad actors, Planet Silver will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order, legal process, or substantially similar legal procedure, except when Planet Silver believes in good faith that the disclosure of information is necessary to protect Planet Silver's rights, prevent financial loss, or to report suspected illegal activity.


Third Parties


Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information Planet Silver collects from you. If you disclose your information to others, whether they are buyers or sellers on Planet Silver or throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Planet Silver does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Planet Silver is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Planet Silver site. Planet Silver encourages you to ask questions before you disclose your personal information to others.


Editing and Deleting Account Information


You can change your Planet Silver Account Information (except your username which can be only changed on request by Planet Silver), at any time. Planet Silver may send you certain communications relating to the Planet Silver service, such as service-related announcements and administrative messages that are considered part of your Planet Silver account. You can delete your Planet Silver account by emailing info[AT] Please note that your identification, billing and contact information may remain in Planet Silver's records for some period.

Planet Silver limits access to personal information about you to employees who Planet Silver believes reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your Planet Silver Account Information is password-protected. Your password is not readable because it is encrypted.

If your personally identifiable information changes you may correct or update it by making the change on Your Planet Silver Page. You may delete or deactivate your account by emailing Customer Support at info[AT] or by postal mail at the contact information listed below. Planet Silver will respond to your request within 3 business days.




The security of your personal information is important to us. Your Planet Silver account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer. Planet Silver follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Planet Silver receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Planet Silver strives to use commercially acceptable means to protect your personal information, Planet Silver cannot guarantee its absolute security. If you have any questions about security on Planet Silver's Web site, you can email Planet Silver at info[AT]


Changes to this Privacy Policy


If the privacy policy is changed, Planet Silver will post changes so that you are aware of those changes. Planet Silver reserves the right to modify this privacy statement at any time, so please review it frequently. If Planet Silver makes material changes to this policy you will be notified here, by email, or other places Planet Silver deems appropriate.




If you have questions or suggestions you can contact support[AT] or at Planet Silver Customer Care - Ground Floor Pratunam Center, Room G-037, 555/6637 Radjaprarop Road, Bangkok 10400 Thailand
Tel: +66(0)23096637